Frequently Asked About jala88 Terms
No. Our terms allow one account per person. If we detect duplicate accounts, we reserve the right to close all linked accounts and forfeit any balance. Use the same email and payment method across all your sessions to stay in compliance.
Minor breaches may trigger a warning; serious violations like fraud, underage access, or use of another person's payment method result in immediate account suspension. Your balance may be forfeited. We'll notify you of the reason via email and in-app message.
Contact support within 48 hours of initiating the withdrawal. We check the status with your DANA, OVO, GoPay or QRIS provider and send you proof of delivery or a refund to your jala88 balance. Most disputes resolve in 1–3 business days.
We can update these terms with at least 14 days' notice sent to your email and displayed in your account. If you don't agree, you have the right to close your account before the new terms take effect without penalty.
Account eligibility depends on local law in your jurisdiction. We recommend checking your local regulations before signing up. If your region is restricted and we discover it later, we may close your account and return your balance.
Your deposits are held in segregated accounts and processed through regulated payment providers like DANA, OVO, GoPay and QRIS. Your account balance is your funds; insurance coverage depends on your payment provider's own terms, not jala88's.
We retain all account history, transactions and support records for seven years to comply with financial regulations. Personally identifiable information is securely archived and not used for marketing. You can request deletion of non-regulatory data after account closure.
