Privacy Topics Players Ask About
When you request account closure through Settings, your personal data is deleted after 90 days. Transaction records required by law are kept for seven years. Your DANA, OVO, GoPay or QRIS details are removed from our payment vault immediately upon closure.
We retain all transaction records for at least seven years for audit and compliance purposes. This applies to every deposit, withdrawal, and internal transfer on your account. You can view your full history anytime in your Account Statement section.
Live table streams are encrypted between our dealers and your device. We do not record your personal gameplay, only transaction data and bet records. Dealers can see your bets but not your location or personal details outside the game table.
You can disable non-essential cookies in your browser settings, though some cookies are required to keep you logged in and process payments. Disabling them may slow your login or game load time. Manage cookie preferences in your browser's privacy menu.
Only our secure payment gateway and your payment provider can see your full payment identifier. Our support team cannot view your complete payment method for security. We encrypt and tokenize your payment data so no person inside jala88 handles your raw credentials.
Contact our live chat or email support immediately. We lock your account, check for unauthorized access, and verify every login with you. Change your password through Settings and enable two-factor authentication as a next step.
No. Your account data stays within jala88. We do not share player information with other operators, marketers, or affiliates. We share data only with payment processors and game studios needed to run your account and live tables.
